Resources
Submit a sample. Pull a spec sheet. Speak our language.
Everything below is intended to help you scope a project, ship samples cleanly, and interpret the report you receive. Reach out anytime—our client services team will walk you through the details.
Document library
Chain of Custody Form
PDF — required with every shipment
Sample Submission Guide
PDF — packaging, labeling, and hold times
Chemical Analysis Spec Sheet
PDF — methods, ranges, turnaround
Peptide Testing Spec Sheet
PDF — methods, ranges, turnaround
Microbiology Spec Sheet
PDF — methods, ranges, turnaround
Supplier Qualification Packet
PDF — for client quality systems
Turnaround
Published service levels.
Turnaround begins on the business day samples are accepted at receiving with a complete chain of custody. Rush work requires confirmed scheduling capacity.
| Tier | Standard TAT | Notes |
|---|---|---|
| Standard | 10 business days | Default for accredited methods |
| Expedited | 5 business days | Subject to scheduling, +50% |
| Rush | 2–3 business days | Pre-approved scope only, +100% |
| Stability program | Per protocol | Quoted per study design |
Sample acceptance
What we need to accept your sample.
- Completed Chain of Custody form referencing your project ID.
- Unique sample identifier on every primary container.
- Temperature-controlled shipping for cold-chain materials (2–8°C or frozen).
- Safety Data Sheet (SDS) for any unknown or hazardous material.
- Sufficient sample volume for triplicate analysis plus retention.
- Controlled substances require pre-authorization and DEA 222 form coordination.
Glossary
Common terms.
- COA
- Certificate of Analysis. The release document summarizing methods, results, and specification status for a tested lot.
- LOD / LOQ
- Limit of Detection / Limit of Quantitation. The smallest analyte amount reliably detected or quantified by a method.
- ICH Q2(R2)
- International Council for Harmonisation guideline on validation of analytical procedures.
- ALCOA+
- Data integrity framework: Attributable, Legible, Contemporaneous, Original, Accurate, plus Complete, Consistent, Enduring, Available.
- 21 CFR Part 11
- FDA regulation governing electronic records and electronic signatures.
- USP <61>/<62>
- Compendial methods for microbial enumeration and tests for specified microorganisms.